Billing FAQ's

Billing FAQ's

  1. Who can I call with questions about my bill, payment arrangements, insurance information or address/telephone changes?
  2. Why am I receiving a bill from Associates in Pathology?
  3. What are my payment options online?
  4. Is this web site safe for credit card transactions?
  5. Can I view my account balance online?
  6. May I still pay my bill by mail, either check or credit card?
  7. Did you bill my insurance?
  8. What insurance plans do Associates in Pathology accept?
  9. What if I can’t pay my balance in full?
  10. Who do I contact if my account has been referred to a collection agency?
  11. Where are you located?

  1. Who can I call with questions about my bill, payment arrangements, insurance information or address/telephone changes?
    The billing staff at Associates in Pathology is available to help Monday through Friday, from 7:00 a.m. to 5:00 p.m. Call 715-847-0075 or toll free 1-888-228-3375.        

     
  2. Why am I receiving a bill from Associates in Pathology?
    Pathology deals with the examination of body tissues and fluids by microscopy and laboratory testing in order to provide your physician with information needed for diagnosis and treatment. The bill you receive from Associates in Pathology could be for one of the following:
    • The examination of your tissue – a biopsy or surgical specimen.
    • The examination of a cytology sample – often a Pap test or fine needle aspiration.
    • The interpretation of a blood or urine test.


     
  3. What are my payment options online?
    You can pay by ACH through your checking or savings account or by credit card. We accept Visa, Mastercard and Discover.

     
  4. Is this web site safe for credit card transactions?
    Yes. The transaction portion of this website is protected with the latest encryption software from Comodo SSL and Elavon who has partnered with Trustwave, industry leaders in secure transaction software.

     
  5. Can I view my account balance online?
    No. Online access to your account balance is not possible. If you have questions about your account, please contact our billing department Monday through Friday, from 7:00 a.m. to 5:00 p.m. Call 715-847-0075 or toll free 1-888-228-3375. However, receipts for payments made through our website are available through your online account.

     
  6. May I still pay my bill by mail, either check or credit card?
    Yes. Payment by mail is still acceptable. The online payment option is an added convenience to those who prefer this form of payment.

     
  7. Did you bill my insurance?
    Your statement will indicate any payments received and the name of the insurance company that Associates in Pathology billed. You should receive an Explanation of Benefits from your insurance company that matches the total billed, adjustments and balance due that are listed on your statement.

     
  8. What insurance plans do Associates in Pathology accept?
    We accept all insurance plans including Wisconsin Medicare and Wisconsin and Michigan Medicaid.

     
  9. What if I can’t pay my balance in full?
    We will gladly help you make payment arrangements when you are not able to pay your entire bill in full. The billing staff is available from 7:00 a.m. to 5:00 p.m., Monday through Friday, at 715-847-0075 or toll free 1-888-228-3375.

     
  10. Who do I contact if my account has been referred to a collection agency?
    You should contact the collection agency, Certified Recovery, at 1-800-236-0016.

     
  11. Where are you located?
    Associates in Pathology is located in the Aspirus Westhill Campus building just west of Aspirus Wausau Hospital at 2800 Westhill Drive, Suite 208, Wausau, WI 54401.